Hello, I wanted to extend our thanks for a service call North 49 carried out at our residence. Our Bryant Evolution furnace of only four years had system malfunction codes that consistently caused us stress and uncertainty of the reliability of the furnace in cold temperatures. Two contractors that were approved installers and able to service Bryant products attempted to correct the problem over multiple visits and cost. The same problem persisted over 2 years and we were at a loss of what to do. I called North 49 to explain our issue and was suprised at how I was treated. The receptionist took notes and listened to my explanation of the problem. A technician came to the house a few days later and fixed the problem within 20 minutes after asking to see the furnace manual. What I found interesting is the other contractors blamed the house ductwork and the electronic air filter as the problem and proposed changing, or removing at a substantial cost. I appreciated North 49 actually taking the time to discuss the problem internally before making the service call and was impressed by the level of honesty and professionalism.
We now have peace of mind and North 49 has a customer for life.
